Refund policy

At ILLTOCHILL, every product is made to order. As a print-on-demand business, each item is produced specifically for you once your order is placed. Because of this, we do not accept returns or offer refunds for reasons such as a change of mind, ordering the wrong size, incorrect color selection, or buyer’s remorse.

Damaged, Defective & Quality Issues

Please inspect your order upon delivery. If your item arrives damaged, defective, or has a manufacturing or print quality issue, you must contact us within 48 hours of receiving your order.

To request a refund or replacement, please email support@illtochill.com with:

Your order number.
A description of the issue.
Clear photographs of the damaged, defective, or low-quality item.
Photos of the packaging, if applicable.

All refund and replacement requests are subject to inspection by our support team. Refunds or replacements will only be approved if our inspection confirms that the item was damaged during delivery, contains a manufacturing defect, or has a verified print quality issue.

Requests After 48 Hours

If more than 48 hours have passed since your order was delivered, you may still contact us at support@illtochill.com. While requests submitted after this period are generally not eligible for a refund or replacement, our team will review your case and determine whether any assistance can be provided.

Non-Refundable Situations

Refunds, returns, or replacements are not available for:

Change of mind or buyer’s remorse.
Incorrect size, color, or product selected by the customer.
Orders where an incorrect shipping address was provided.
Shipping delays caused by the courier, customs, weather, or other events beyond our control.
Minor color differences caused by monitor or device display settings.
Normal wear and tear after use.
Personalized or custom-made products unless they arrive damaged, defective, or have a verified print quality issue.

Order Cancellations

Because production begins shortly after an order is placed, cancellation requests must be submitted within 2 hours of placing your order by contacting support@illtochill.com. While we will make every effort to accommodate your request, cancellations or modifications cannot be guaranteed once your order has entered production.

Refund Process

Once your request has been reviewed and approved following our inspection:

Refunds will be issued to your original payment method.
Please allow up to 10 business days for the refund to be processed after approval.
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.